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refund policy

Scent of Sonder guarantees that all products we produce must be free from manufacturing defects. If a product is not free from manufacturing defects, we will gladly reimburse the product. If you are not satisfied with a product, you can return it within the return period of two weeks. We only offer refunds. If you want to exchange an item, we recommend that you return the unwanted item and place a new order for the item (s) of your preference. The unused item must be returned in its original packaging for a refund. If the products are used, damaged or incomplete, Scent of Sonder is not obliged to take back the article. We only accept returns of items purchased through our website. The costs for returning the product are for your own account.

Return shipments are at the risk of the buyer. This means that Scent of Sonder is not liable for damage and / or loss of returned items. 

  • You can return your order to us within 14 days of the invoice date.

  • The product must be complete and in its original packaging. If the product has been used or damaged, we can no longer accept the return shipment.

  • As soon as we have received the product, you will receive your money back within a few days.
     

RETURN ADDRESS

You can return your order or part of your order to the following address:

 

Scent of Sonder

New neighbors 114

8911GA Leeuwarden

the Netherlands

PROCESS

Send an email to info@scentofsonder.nl with the order number and the products you want to return. We would like to hear from you why you want to return the products.

Pack and seal the return shipment properly, in the original packaging if possible. Refunds will be made within days after your return has been processed and approved. The amount will be refunded to the account of your original payment method.

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